Q1: What is the main advantage of your fiber laser machines compared to traditional methods?
A: Our fiber laser series (welding, cleaning, marking) offer higher precision, faster speed, and lower operating costs. For example, the laser welder creates oxide-free seams without additional polishing, while the laser cleaner eliminates chemical waste. The integrated CNC system ensures repeatable accuracy for mass production.
Q2: What does the warranty cover, and how do you handle overseas technical support?
A: We provide 1-2 years warranty on core components (laser source, CNC controller, motors). For overseas clients, we offer: 24h on-line service and Remote diagnostics via real-time video calls.(shipping critical parts within 5-7 days)
Q3: Are your machines compliant with international safety standards?
A: Yes. All equipment meets CE, ISO 12100, and laser safety Class I/IV requirements. Key features include:
Emergency stop buttons on multiple panels
Fully enclosed work areas with safety interlocks
Automatic power cutoff when doors are opened
Q4: Can your machines be customized for specific factory workflows?
A: Absolutely. We regularly implement:
Custom worktable sizes and vacuum bed designs
Integration with robotic arms for automated loading/unloading
Q5: What is your production lead time, and how do you manage shipping arrangements?
A: Our standard production cycle is 7-10 business days after order confirmation. To optimize efficiency, we immediately initiate vessel booking upon payment receipt, synchronizing production completion with the earliest available shipping schedule. This integrated approach reduces waiting time by 3-5 days compared to sequential processing.
